Whether you’d like to explore Business Cover Solutions options, request a quote from a participating insurance broker, or learn more about our referral services, we’re here to assist. You can start your enquiry online and request a referral to a participating insurance broker to discuss your requirements and, where applicable, available options.
We also value your feedback and suggestions - they help us continually improve the Business Cover Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments or complaints about our website or referral service, please use our online contact form so we can direct your enquiry to the appropriate department.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to participating brokers’ or providers’ application, policy, loan or claims systems.
If you previously submitted an enquiry through this website and need assistance identifying or contacting the broker or provider to whom your enquiry was referred, you may contact us and we will check our referral records. Where appropriate, we can also forward your request to the relevant participating broker or provider so they can respond to you directly.
Please do not include sensitive personal or financial information in the contact form, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to identify your original enquiry.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
f you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request and, where applicable, refer you to a licensed professional.
You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The latest SME insurance research from Vero is a useful reminder that confidence and preparedness are not always the same thing. Many Australian small and medium-sized businesses know insurance is essential, but the harder question is whether their current cover would respond as expected after a major loss, liability claim or interruption. - read more
Fresh industry attention on climate resilience is a timely reminder for Australian small and medium-sized businesses that insurance affordability is increasingly linked to the physical risks around premises, supply chains and local infrastructure. The latest discussion has focused on the need for stronger mitigation, better land-use decisions and more practical investment in disaster resilience, rather than relying on insurance alone after floods, storms, bushfires or cyclones occur. - read more
Renewed industry focus on reforming the New South Wales emergency services levy is a welcome development for many small and medium-sized businesses that have watched insurance costs absorb a growing share of operating budgets. The levy, which is charged through many insurance premiums, has long been criticised because it can make cover more expensive precisely for the businesses that choose to insure properly. - read more
Fresh industry attention on underinsurance is a timely reminder for Australian small and medium-sized businesses to look beyond last year’s policy schedule when renewing cover. As building materials, labour, equipment and specialist trades remain costly in many sectors, insured values that once looked reasonable may no longer reflect the true cost of getting a business back on its feet. - read more
The world of trade businesses in Australia is constantly evolving, presenting both exciting opportunities and new challenges. As these businesses grow, so do the risks they face, making it crucial to consider protective measures. - read more
Starting a small business in Australia is an exciting venture. However, amid the enthusiasm, it is vital to understand the role that business insurance plays in safeguarding your startup's future. Business insurance comprises various types of coverage designed to protect your company from potential financial losses. - read more
Public liability and professional indemnity insurance protect businesses from different liability risks. This guide explains how they differ, when each type of cover may be relevant, and why some Australian businesses may need both. - read more
Business insurance requirements in Australia can come from legislation, contracts, licensing conditions and industry expectations. This guide explains the difference so business owners can identify which covers may be compulsory, required by clients or prudent for their risks. - read more
Knowledgebase
Underwriting: The process by which an insurer determines the risk of insuring a client and decides the terms of coverage.
