We also value your feedback and suggestions — they help us continually improve the Business Cover Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Fresh industry attention on underinsurance is a timely reminder for Australian small and medium-sized businesses to look beyond last year’s policy schedule when renewing cover. As building materials, labour, equipment and specialist trades remain costly in many sectors, insured values that once looked reasonable may no longer reflect the true cost of getting a business back on its feet. - read more
Fresh attention on insurance complaints in Australia is a useful reminder for small and medium-sized businesses: the value of a policy is often tested most sharply at claim time. The latest annual complaint trends from the Australian Financial Complaints Authority point to ongoing pressure around claim delays, declined claims, disputed settlement amounts and communication breakdowns across general insurance. - read more
Recent industry reporting on APRA’s latest general insurance performance data points to a healthier operating environment for Australian insurers. Underwriting results have improved, investment income has supported profitability, and the sector remains strongly capitalised. For small and medium-sized businesses, the headline is encouraging, but it should not be read as a simple promise of cheaper cover across every policy class. - read more
Fair Work’s move to require fortnightly fuel cost adjustments in road transport contractual chains from 21 April is more than an industrial relations update. For small transport operators, couriers, subcontracted drivers and businesses that rely on freight networks, it is a reminder that operating costs, contractual obligations and insurance exposures are closely connected. - read more
The world of trade businesses in Australia is constantly evolving, presenting both exciting opportunities and new challenges. As these businesses grow, so do the risks they face, making it crucial to consider protective measures. - read more
Risk management is an essential process for identifying, assessing, and prioritizing potential challenges that could impact the success of a business. For small and medium-sized enterprises (SMEs), effective risk management can mean the difference between thriving and merely surviving in a competitive landscape. - read more
In today's digital age, the importance of cybersecurity for small to medium-sized businesses (SMEs) cannot be overstated. For many Australian SMEs, the digital landscape offers incredible opportunities for growth and connectivity. However, it also presents significant challenges, particularly regarding online security. - read more
Starting a small business in Australia is an exciting venture. However, amid the enthusiasm, it is vital to understand the role that business insurance plays in safeguarding your startup's future. Business insurance comprises various types of coverage designed to protect your company from potential financial losses. - read more
Knowledgebase
Deductible: The amount you must pay out-of-pocket for expenses before your insurance company covers the remaining costs.
