We also value your feedback and suggestions — they help us continually improve the Business Cover Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Australian small and medium-sized businesses have another management liability option to consider, after BizCover expanded its partnership with Berkshire Hathaway Specialty Insurance Company on 1 July 2026. The new product has been added to BizCover’s online platform and is aimed at organisations with annual turnover up to $25 million and up to 200 staff, with cover limits available up to $5 million. - read more
Haven Underwriting has expanded its product suite with a new broadform liability offering, adding another option for Australian businesses that rely on customer-facing premises, physical locations and day-to-day public interaction. The cover is backed by Mitsui Sumitomo Insurance capacity and follows Haven’s earlier entry into the market with industrial special risk property cover. - read more
A recent Victorian Supreme Court decision is a timely reminder that having property or business interruption cover does not automatically mean every costly disruption will be insured. The case involved a glass reprocessing business whose site was taken over by Victoria’s environmental regulator in early 2020 after concerns about fire hazards, contamination and risks to public health and the environment. - read more
Insurance Australia Group (IAG) has successfully integrated RACQ Insurance (RACQI) into its 2026 catastrophe reinsurance program, marking a significant step in enhancing its coverage and operational efficiency. This integration follows IAG's acquisition of RACQI on 1 September 2025, and reflects the company's commitment to optimising its reinsurance strategy. - read more
Starting a small business in Australia is an exciting venture. However, amid the enthusiasm, it is vital to understand the role that business insurance plays in safeguarding your startup's future. Business insurance comprises various types of coverage designed to protect your company from potential financial losses. - read more
The world of trade businesses in Australia is constantly evolving, presenting both exciting opportunities and new challenges. As these businesses grow, so do the risks they face, making it crucial to consider protective measures. - read more
Risk management is an essential process for identifying, assessing, and prioritizing potential challenges that could impact the success of a business. For small and medium-sized enterprises (SMEs), effective risk management can mean the difference between thriving and merely surviving in a competitive landscape. - read more
In today's digital age, the importance of cybersecurity for small to medium-sized businesses (SMEs) cannot be overstated. For many Australian SMEs, the digital landscape offers incredible opportunities for growth and connectivity. However, it also presents significant challenges, particularly regarding online security. - read more
Knowledgebase
Replacement Cost: The amount it would cost to replace or rebuild an insured asset with one of similar kind and quality, without depreciation.
