This is the privacy policy statement for Business Cover Solutions and Clark Family Pty Ltd in relation to this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information when you use our website and related services.
Information We Collect and How It is Used
To process your financial services referral request, Business Cover Solutions may collect your name, phone number, email address, postcode, and other details relevant to the type of service you are requesting.
This information is used to match you with a suitable financial services provider or lender. Business Cover Solutions, on behalf of Clark Family Pty Ltd, provides this information to one (and only one) of our trusted network of third-party partners (brokers, lenders, and insurers) so that they can contact you directly and provide the services you have requested.
We may also receive information from our broker, insurer, and lender partners, including updates or outcomes of your application, via secure electronic systems or APIs. This information is used solely for customer service, quality assurance, and compliance reporting.
If you do not provide the personal information we request, we may not be able to assist you with your referral or process your inquiry.
Disclosure of Personal Information
We may disclose your personal information to third-party providers, brokers, lenders, or service partners, some of whom may be located outside Australia. Where this occurs, we will take reasonable steps to ensure that these recipients handle your information in accordance with the APPs and maintain confidentiality and data security.
We require all third-party partners to comply with strict privacy and confidentiality obligations and to use your personal information only for the purpose of responding to your inquiry or providing the services you have requested.
Please note: Once you are referred to a third-party provider, their own privacy policy and terms will apply to any information you provide directly to them.
Cookies and Tracking Technologies
Business Cover Solutions uses cookies to record session information and understand visitor interactions, including which pages are viewed. Cookies help us enhance system performance, improve user experience, and avoid showing you the same promotional material repeatedly.
We may also use third-party advertising or analytics services that employ cookies, pixels, or web beacons to measure ad performance and deliver relevant content. These partners may collect anonymous information about your visits to this and other websites.
By continuing to use our website, you consent to our use of cookies, including those from third-party providers, for analytics and marketing purposes.
Access and Correction of Personal Information
You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access (e.g., photocopying or postage).
You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete, or misleading. We will respond to all access and correction requests within a reasonable timeframe.
To make a request, please contact us. We may ask you to submit your request in writing for security reasons.
Complaints and Dispute Resolution
If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.
Contact Us
If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.
The Australian Competition and Consumer Commission (ACCC) has escalated its examination of Insurance Australia Group's (IAG) proposed acquisition of RAC Insurance to a Phase 2 review. This decision reflects concerns that the merger could significantly reduce competition within Western Australia's insurance market. - read more
HESTA, a prominent Australian superannuation fund, has announced a reduction in insurance fees for its members, effective from July 1, 2026. This initiative is part of a broader strategy to offer more accessible and affordable insurance coverage, particularly in light of the current economic climate and rising cost-of-living pressures. - read more
In a strategic move to expand its service offerings, Aviso WA has acquired Wray Insurance, a well-established insurance brokerage. This acquisition aims to enhance the range of services available to clients while ensuring continuity in existing coverage and relationships. - read more
In a strategic move to streamline its operations, QBE Insurance Group has agreed to sell its global trade credit and surety business to Swiss Re Corporate Solutions. This unit, with a significant presence in Australia, New Zealand, and the UK, is projected to generate annual revenue of approximately $283 million. - read more
Risk management is an essential process for identifying, assessing, and prioritizing potential challenges that could impact the success of a business. For small and medium-sized enterprises (SMEs), effective risk management can mean the difference between thriving and merely surviving in a competitive landscape. - read more
The world of trade businesses in Australia is constantly evolving, presenting both exciting opportunities and new challenges. As these businesses grow, so do the risks they face, making it crucial to consider protective measures. - read more
In today's digital age, the importance of cybersecurity for small to medium-sized businesses (SMEs) cannot be overstated. For many Australian SMEs, the digital landscape offers incredible opportunities for growth and connectivity. However, it also presents significant challenges, particularly regarding online security. - read more
Starting a small business in Australia is an exciting venture. However, amid the enthusiasm, it is vital to understand the role that business insurance plays in safeguarding your startup's future. Business insurance comprises various types of coverage designed to protect your company from potential financial losses. - read more
Knowledgebase
Insurance Claim: Notification to an insurance company requesting payment of an amount due under the terms of the policy.
